topic Re: Subscription not activated message in Get Support

Subscription not activated message

KateHolmes — Mon, 06 Apr 2026 04:37:34 GMT

I have paid. And it doesn't activate by porting my old number. Please fix.

slusagm — Mon, 06 Apr 2026 15:59:58 GMT

you made payment already? you gone the error at Step 6 when using the PM app to activate?

Ask PM to help. Since you cannot login and cannot use Chatbot, you will need to send PM a message

hTideGnow — Mon, 06 Apr 2026 01:04:28 GMT

look like many had similar experience this weekend. But PM support agent can help to check and complete the subscription for you. Please submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage