topic Stuck at step 6 of activation in Get Support

Stuck at step 6 of activation

YoonDad — Sun, 05 Apr 2026 22:44:37 GMT

"Something went wrong"

We've gone through activation on several phone b4, this time it gets stuck on 6.

Same conditions etc. Just updated hardware.

hTideGnow — Sun, 05 Apr 2026 22:45:56 GMT

look like many had similar experience this weekend. But PM support agent can help to check and complete the subscription for you. Please submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

YoonDad — Sun, 05 Apr 2026 22:49:49 GMT

Thx! Will do.