topic adding second phone from Telus in Get Support

adding second phone from Telus

LorneS — Sun, 05 Apr 2026 22:34:27 GMT

“Port from Telus did not trigger authorization SMS. Phone shows ‘subscription not activated.’ Please re-trigger the port request.”

Re: adding second phone from Telus

hTideGnow — Sun, 05 Apr 2026 22:21:45 GMT

@LorneS wrote:
“Port from Telus did not trigger authorization SMS. Phone shows ‘subscription not activated.’ Please re-trigger the port request.”

hi @LorneS

please remove your IMEI. This is a public Community and it is dangerous to post the IMEI in public

and you said adding a second number ? are you aware that PM's system is one email for only one account and phone number? It means you need to use a second email address to setup a new account. Was that what you did?

if you didn't use another email address to setup the second account, you would have screw up the first account. You will need PM support agent to help

and if you used a second email, you are good, but you still need PM support agent to help with activation

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: adding second phone from Telus

LorneS — Sun, 05 Apr 2026 22:19:45 GMT

sorry how do I delete IMEI ?

yes I set up second account for second phone and now waiting to transfer

Re: adding second phone from Telus

hTideGnow — Sun, 05 Apr 2026 22:22:00 GMT

hi @LorneS

click the down arrow inside the circle on the top right of your post, click Edit Message , then you can remove the IMEI

please remove the email address as well

Re: adding second phone from Telus

LorneS — Sun, 05 Apr 2026 22:27:41 GMT

not letting me edit message

Re: adding second phone from Telus

hairbag1 — Sun, 05 Apr 2026 22:31:53 GMT

@LorneS wrote:
not letting me edit message

In your original post, look to the top right side to see the circle with the v in it. Tap it to be able to edit your original post.