topic Re: Subscription not activated in Get Support

Subscription not activated

LorneS — Sun, 05 Apr 2026 21:44:02 GMT

“I am porting from Telus to Public Mobile. My iPhone 12 says ‘Subscription not activated.’ My Telus SIM still works, but I never received the authorization SMS. Please re-trigger the port request.”

Re: Subscription not activated

kb_mv — Sun, 05 Apr 2026 16:54:09 GMT

@LorneS wrote:
“I am porting from Telus to Public Mobile. My iPhone 12 says ‘Subscription not activated.’ My Telus SIM still works, but I never received the authorization SMS. Please re-trigger the port request.”

@LorneS Contact customer service through the chat icon. If you have issues with that, send a direct message at: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will be able to help you out.

Re: Subscription not activated

CSA_PM — Sun, 05 Apr 2026 17:01:46 GMT

@ LorneS

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage