topic Re: lost phone in Get Support

lost phone

bigdady — Sun, 05 Apr 2026 00:08:54 GMT

My daughter lost her phone and can't remember the email or password to get in her account i already got a new sim and phone for her just want to transfer the number to that sim. any help will be greatly appreciate

Re: lost phone

Dunkman — Sun, 05 Apr 2026 00:14:09 GMT

@bigdady

Did you try the forgot email link?

https://eversafe.id.telus.com/user/forgotemail

Otherwise, if that does not work, you will need to send private message to customer service agent. It will take up to a few hours to respond (sometimes longer on weekends). CSA will need to confirm ownership of account by asking a few security questions.

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: lost phone

bigdady — Sun, 05 Apr 2026 00:18:24 GMT

With out the phone i can't reset the password or the email, it want to send security code

Re: lost phone

Dunkman — Sun, 05 Apr 2026 00:20:24 GMT

@bigdady

@bigdady wrote:
With out the phone i can't reset the password or the email, it want to send security code

Then you will need to send a private message to CSA and check your private message inbox for response. As mentioned, it may take some time for response.

Re: lost phone

bigdady — Sun, 05 Apr 2026 00:26:07 GMT

I did send them a message and waiting for a reply

thans