topic Re: Subscription not activated in Get Support

Subscription not activated

gffhnd14 — Sat, 04 Apr 2026 20:54:45 GMT

Getting the error "Subscription not activated: something didn't go right while activating your subscription. Click below to contact a customer support agent." when I finish step 6 and try to port my number from telus.

I tried on the app to contact support, won't let me log in. I tried submitting a ticket on this community forum, "ticket did not sent" error in red at the top. I think I am supposed to pm someone on here.

This is extremely frustrating please help

Re: Subscription not activated

Chalupa_Batman — Sat, 04 Apr 2026 20:50:29 GMT

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.