topic sim change in Get Support

sim change

MelJC — Sat, 04 Apr 2026 19:56:21 GMT

hello, I have purchased a new SIM, hopefully will solve my issues. How do I switch my account over 2 the new sim?

Re: sim change

hTideGnow — Sat, 04 Apr 2026 19:59:43 GMT

hi @MelJC

just login my account , go to profile page and update the SIM card number there .Then reboot the phone

Re: sim change

Handy1 — Sat, 04 Apr 2026 20:00:24 GMT

@MelJC Just log into your public mobile app and go to account page , notice “change your SIM card “ tap it and follow the prompts takes like 5 mins and you will keep same phone number and plan

Re: sim change

Chalupa_Batman — Sat, 04 Apr 2026 20:53:29 GMT

Actually, before you do that. What issues were you having and you thought you had to buy a new SIM card? Might want to share with the community first as you may not need to change the SIM card, it may be another easy fix.