topic Re: Activation issues in Get Support

Activation issues

kchubs12 — Sat, 04 Apr 2026 17:59:47 GMT

I'm attempting to be a returning customer but I'm having activation issues.

I need an agent to contact me.

Re: Activation issues

softech — Sat, 04 Apr 2026 18:03:07 GMT

@kchubs12 at what step you are having issue?

If you had not make a payment yet, try using a different email address to create another account to subscribe

If you already made payment, reach out to PM CS agent bu direct message

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Activation issues

kchubs12 — Sat, 04 Apr 2026 18:22:47 GMT

Paid, got Sim card, went to activate after I input my info for transferring phone number, hit start, and at the final step it fails activation. Just says contact support, so I'm here. Also sent a message, thanks.