topic Re: Help... in Get Support

Help...

paran69 — Sat, 04 Apr 2026 16:04:02 GMT

I cannot receive SMS, so I cannot log in to my account.
My service is not working (no calls, no data).
Please verify my account and restore service.

slusagm — Sat, 04 Apr 2026 16:07:28 GMT

Check My Account and see if account active

In 2FA step, click Didn't receive code or Resend code, choose Send email

If unable to login because of 2FA, ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

BKNS27 — Sat, 04 Apr 2026 16:17:21 GMT

This is a public community forum so there are no PM staff here. So click on the V in circle and edit out your personal information.

It sounds like your account is Suspended due to nonpayment for this month.

You need to make a manual payment with your CC on file or with vouchers to restore service.

Vouchers can be purchased from these locations:

Then dial 611 or call 1-855-4PUBLIC to make your payment.