topic Re: Poor cell reception in basement in Get Support

Poor cell reception in basement

Johnny878 — Sat, 04 Apr 2026 13:43:03 GMT

Our cell phones do not receive enough signal in our basement to operate….how can I make this work ?

Re: Poor cell reception in basement

kb_mv — Sat, 04 Apr 2026 13:47:00 GMT

@Johnny878 wrote:
Our cell phones do not receive enough signal in our basement to operate….how can I make this work ?

@Johnny878 I don't think there is much you can do outside of buying something expensive like this: https://www.surecallboosters.ca/product-page/surecall-fusion2go-5g-fleet-mobile-signal-booster

Re: Poor cell reception in basement

hTideGnow — Sat, 04 Apr 2026 13:48:33 GMT

hi @Johnny878

what phone do you have?

try Reboot phone and reset network settings

Change the network mode to 4G and 5G and see if one of them is better

but remember, number of bars might not mean good or bad reception. Check if you have missed calls

and if nothing help, the only solution maybe to change to a provider with Wifi Calling, like Koodo or Telus

Re: Poor cell reception in basement

porcupine — Sat, 04 Apr 2026 13:53:39 GMT

I used 3g and it worked

Re: Poor cell reception in basement

Meow — Sat, 04 Apr 2026 14:20:11 GMT

You cannot. Most likely too much concrete and metal around you blocking reception.

Re: Poor cell reception in basement

Chalupa_Batman — Sat, 04 Apr 2026 16:04:34 GMT

@kb_mv wrote:
@Johnny878 wrote:
Our cell phones do not receive enough signal in our basement to operate….how can I make this work ?
@Johnny878 I don't think there is much you can do outside of buying something expensive like this: https://www.surecallboosters.ca/product-page/surecall-fusion2go-5g-fleet-mobile-signal-booster

I know this post is 2 hours old, however, I just wanted to share this Amazon link with you guys. My friend has this one out in the country and it works very well for her. Plus, it's only $161 vs $699. Also, if it doesn't work out as well as you hoped, at least you have 30 days to return it. Just sharing options.