topic Re: Transfer issue in Get Support

Transfer issue

Nataliakalinina — Sat, 04 Apr 2026 14:11:07 GMT

I created an account at PM but when I tried to transfer my phone number from Fido through app PM the system indicated- not activated! A few attempts were not successful. What is the reason?

Re: Transfer issue

Meow — Sat, 04 Apr 2026 14:19:17 GMT

Beside creating a PM account you have to activate your (e)SIM and confirm PM account is active.
Testing services is desirable before initiating number transfer.

And remember: BOTH accounts have to be active before initiating number transfer; and keep old SIM in your phone to answer confirmation SMS.

Re: Transfer issue

Dunkman — Sat, 04 Apr 2026 14:43:57 GMT

@Nataliakalinina

Any service with PM account? Does talk, text or data work?

Is your Fido account active? Did you receive port request text from Fido? Need to keep Fido sim card in phone to receive text and respond yes to port request.

Re: Transfer issue

Nataliakalinina — Sat, 04 Apr 2026 15:53:33 GMT

I have just created PM account and tried to transfer my old Fido number. Fido service is still working. App PM indicated - not successful activation.How could I fix it and get PM service?

Re: Transfer issue

Nataliakalinina — Sat, 04 Apr 2026 15:54:53 GMT

Fido account is active. PM account - I am not sure

Re: Transfer issue

Dunkman — Sat, 04 Apr 2026 15:56:00 GMT

@Nataliakalinina

You will need to contact customer service agent.

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I will try to escalate to CSA_PM to expedite response time.

Re: Transfer issue

CSA_PM — Sat, 04 Apr 2026 17:00:03 GMT

@ Nataliakalinina

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage