topic Re: Esim in Get Support

Esim

Darlene6617 — Sat, 04 Apr 2026 18:49:37 GMT

My esim won't activate

Re: Esim

Dunkman — Sat, 04 Apr 2026 14:41:27 GMT

More details would be helpful.

New customer activating new account with eSIM? Transferring over an account? Were you charged? Did you receive email with QR code for eSIM?

Existing customer transferring eSIM to new phone?

Re: Esim

Darlene6617 — Sat, 04 Apr 2026 14:41:58 GMT

Re: Esim

Dunkman — Sat, 04 Apr 2026 14:46:48 GMT

@Darlene6617 wrote:
No

@Darlene6617

No, to which question? Need more details. Community members on this forum are customers like yourself. We offer troubleshooting advice. We can't access your account. More details would help guide what are the next steps to help your situation.

Re: Esim

Dunkman — Sat, 04 Apr 2026 15:09:53 GMT

@Darlene6617

If you are a new customers with failed eSIM activation, you will need to contact customer service agent (PM employee).

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Expect some time for response. I will try to escalate your post to CSA_PM, but not sure if working on the weekends.

Re: Esim

CSA_PM — Sat, 04 Apr 2026 15:46:32 GMT

@ Darlene6617

An agent is already reviewing your ticket. Please check your Community account inbox and respond as soon as possible.