topic Re: SIM card broken in Get Support

SIM card broken

Joshkat — Sat, 04 Apr 2026 09:46:25 GMT

My public mobile SIM card seems to have stopped working. My device shows as having no SIM. I’ve tried other SIM cards in my phone to confirm it’s an issue with this one and not my phone, and I’ve tried every other support step I’ve found online.

Re: SIM card broken

Handy1 — Sat, 04 Apr 2026 10:24:12 GMT

@Joshkat Well. You can go to telus/ Koodo store and buy new public mobile physical SIM card or order one from Amazon can be found on Amazon for $4.99 then log into your public mobile app and band go to account page and notice “ change your SIM card “ tab it and follow prompts and you will keep same phone number and plan

Re: SIM card broken

CSA_PM — Sat, 04 Apr 2026 14:06:19 GMT

@ Joshkat

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage