topic Cannot receive SMS code / cannot log in in Get Support

Cannot receive SMS code / cannot log in

Yuna_ca07 — Sat, 04 Apr 2026 04:24:21 GMT

I cannot log in because I can’t receive SMS verification codes.
My phone service is not working, so I’m locked out of my account.
I also contacted support but haven’t received a response for over 24 hours.
Can a moderator please help me?

Re: Cannot receive SMS code / cannot log in

Handy1 — Sat, 04 Apr 2026 08:13:53 GMT

@Yuna_ca07 Since you already submitted ticket

keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca

Re: Cannot receive SMS code / cannot log in

BKNS27 — Sat, 04 Apr 2026 08:49:50 GMT

@Yuna_ca07

Did you try login to your account on your computer?

Then click Resend Code or Didn’t Receive Code and have the 2FA code to your email.

This is what I do when login to my account when my phone is not handy.

Re: Cannot receive SMS code / cannot log in

CSA_PM — Sat, 04 Apr 2026 13:43:16 GMT

@ Yuna_ca07

An agent is already reviewing your ticket. Please check your Community account inbox and respond as soon as possible.

Re: Cannot receive SMS code / cannot log in

Yuna_ca07 — Sat, 04 Apr 2026 16:13:36 GMT

Thank you for your help! I can login, but I can’t use my SMS.

Re: Cannot receive SMS code / cannot log in

Yuna_ca07 — Sat, 11 Apr 2026 16:08:05 GMT

This problem was solved! Thank you for your help!!