International Plan doesn’t include US minutes

BradZ — Fri, 03 Apr 2026 23:23:48 GMT

Hi. I just paid for the international add on, and have discovered it does not include US minutes. I haven’t used any of the minutes. Can I cancel the add on and get a refund?

Re: International Plan doesn’t include US minutes

slusagm — Fri, 03 Apr 2026 23:27:56 GMT

You need to buy the add-on specifically designed for calling US

Yes, PM can help to cancel the earlier purchase and put the money back into your account as a credit

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: International Plan doesn’t include US minutes

BradZ — Fri, 03 Apr 2026 23:39:48 GMT

Thank you!

topic Re: International Plan doesn’t include US minutes in Get Support

International Plan doesn’t include US minutes

Re: International Plan doesn’t include US minutes

Re: International Plan doesn’t include US minutes