topic Re: Account Access in Get Support

Account Access

Tessieboo1952 — Fri, 03 Apr 2026 19:55:59 GMT

Good Afternoon,

My friend, whom I referred a few years ago cannot access her account. Her email account was hacked and as a result, she can’t send or receive emails. She had to create a new email account with gmail, and we can’t get into her PM account to change her email address, and update her payment information. If anyone can offer suggestions to help us, it would certainly be appreciated. Thank you.

Re: Account Access

hTideGnow — Fri, 03 Apr 2026 19:57:50 GMT

hi @Tessieboo1952

your friend will need to message PM agent using her new community account and ask PM to change her My Account to the new email address

Please ask her to submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to Community inbox within 2 to 4 hours, please check inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Account Access

Tessieboo1952 — Sat, 04 Apr 2026 14:57:49 GMT

Thank you for your help. So, we have to open a new community account for her. I think we can manage that…lol. We’re both seniors but I’m more tech savvy than her.