topic Re: Address wont change when I save it in Get Support

Address wont change when I save it

JonChan — Fri, 03 Apr 2026 19:47:37 GMT

Hi,

I'm having issues saving my address change in my profile. I would input my new address, select from the drop down menu, and hit 'save information' but the address won't register.

Thanks,

Jon

Re: Address wont change when I save it

hTideGnow — Fri, 03 Apr 2026 19:50:18 GMT

hi @JonChan

first, address does not really matter on PM system. It is just for PM's record. The address not even use for credit card processing

if you want to try updating the address again, try using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, you can ask PM to update the address for you on the system directly. Please submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Address wont change when I save it

computergeek541 — Fri, 03 Apr 2026 19:51:11 GMT

@JonChan wrote:
I'm having issues saving my address change in my profile. I would input my new address, select from the drop down menu, and hit 'save information' but the address won't register.

Sometimes, if your address is in a newly developed area, it won't be in the Canada Post database. If that's the case, your address won't be selected from a list. The address in the Public Mobile account isn't actually used for anything and can be ignored.