topic Re: Login to my account in Get Support

Re: Login to my account

Bonhomie — Fri, 03 Apr 2026 19:57:01 GMT

I have been having this same problem for quite awhile now. I have to log in on the website everytime. id like to know what the issue is too

slusagm — Fri, 03 Apr 2026 17:56:17 GMT

so, you can login via website but not app? you need to ask PM to check and confirm what was wrong

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

BKNS27 — Fri, 03 Apr 2026 18:03:21 GMT

Clear the cache on your browser before login to your account. See if that helped.