topic Re: Telus EverSafe Email Validation Bug - Rejecting Valid Email Addresses with Long TLDs in Get Support

Telus EverSafe Email Validation Bug - Rejecting Valid Email Addresses with Long TLDs

i2 — Fri, 03 Apr 2026 19:57:36 GMT

Hi everyone,

I'm experiencing a frustrating issue with Telus EverSafe that I wanted to share, as it likely affects other users too. When trying to update my email address, the system's JavaScript validation is rejecting my perfectly valid email because my TLD (top-level domain) is longer than 4 characters.

The Technical Problem:

According to RFC 1035 (the official internet standard for domain names), TLDs can be up to 63 characters long. The 4-character limit that Telus EverSafe is enforcing is completely arbitrary and incorrect.

Real Examples of Valid Long TLDs:

.international (13 characters)
.cancerresearch (14 characters)
.vermögensberatung (17 characters)

Impact on Users:

This bug means that anyone with an email address using these legitimate TLDs cannot:

Update their email address in their EverSafe account
Potentially create new accounts (if the same validation is used)
Access important account recovery features

Why This Matters:

As the internet has grown, hundreds of new TLDs have been introduced. Many businesses, organizations, and individuals use these newer domains for legitimate purposes. Telus's outdated validation is essentially discriminating against users who chose to use perfectly valid, RFC-compliant email addresses.

What Telus Needs to Fix:

The email validation should follow proper RFC standards, which allow:

TLD labels up to 63 characters
Complete domain names up to 255 characters
Any combination of letters, numbers, and hyphens in TLDs

Has anyone else encountered this issue? It would be helpful to know how widespread this problem is so we can escalate it properly to Telus technical support.

Thanks for reading, and I hope this gets fixed soon!

Re: Telus EverSafe Email Validation Bug - Rejecting Valid Email Addresses with Long TLDs

slusagm — Fri, 03 Apr 2026 18:05:41 GMT

yes, I notice that., they only allow old style of 3 characters(or less) as domains

but that is not unusual, this is usually to reduce the chance of people from using "weird" domain and try to send spam to the community

I understand you are not a spammer, but businesses have to have strict rules.

you can express your concern to Public Mobile in a more formal way. Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Telus EverSafe Email Validation Bug - Rejecting Valid Email Addresses with Long TLDs

Dunkman — Tue, 07 Apr 2026 14:17:21 GMT

@i2

Thanks for the post. I have forwarded your post to PM staff to see what is happening in the backend.