topic Re: Can't activate subscription or submit a ticket in Get Support

Can't activate subscription or submit a ticket

MDR88 — Fri, 03 Apr 2026 19:58:17 GMT

I am trying to activate my subscription but an error comes up on step 6 of 6 saying "subscription not activated" and to contact customer support. When I go through the chat bot, it suggests I submit a ticket. I filled out all fields in the ticket form, but the button to sumit the ticket it greyed out. Going back to the chat bot, it suggested I clear cache and cookies or try a different browser. I have tried all of that and even did all of these steps on a different phone but I'm having the same issues. I can't reach customer service and I'm going around in circles.

Re: Can't activate subscription or submit a ticket

slusagm — Fri, 03 Apr 2026 17:42:31 GMT

don't use chatbot to open ticket, you can message them

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can't activate subscription or submit a ticket

hTideGnow — Fri, 03 Apr 2026 17:43:24 GMT

hi @MDR88

did you try reboot the phone then use PM app again and maybe it can complete the activation that way

if same, you will have to ask PM agent to help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can't activate subscription or submit a ticket

MDR88 — Fri, 03 Apr 2026 17:51:51 GMT

Yes, I uninstalled/reinstalled the app and restarted the phone. I am now messaging the CS_agent. Thank you.

Re: Can't activate subscription or submit a ticket

computergeek541 — Fri, 03 Apr 2026 17:52:27 GMT