topic Trouble transferring from virgin in Get Support

Trouble transferring from virgin

Quizaxus — Fri, 03 Apr 2026 20:02:11 GMT

Hi. I got the sms which asks me to send YES to accept the transfer procces. I replied immediately and still later after around 2 hours i got an sms from public that they didnt received the response and asking me to send 1 to reinitiate the transfer. Which i did. Still got no answer and i dont know when my process stands now. I do have the service from virgin mobile active. And also i do have the service from public mobile active with the same number. I am really confused..

Also i did a call to virgin and they said they didnt see any number transfer requests related to my number..

Re: Trouble transferring from virgin

BKNS27 — Fri, 03 Apr 2026 07:47:03 GMT

@Quizaxus

This seems to be the issues with all new members porting over to PM.

Contact a CS_Agent to help you complete the porting.

https://urlshortner.tiia.ai/xYpc_I

Re: Trouble transferring from virgin

Quizaxus — Fri, 03 Apr 2026 14:58:06 GMT

Fixed it. Even at midnight it worked perfectly.

So what i did is i went in the app for the transfer number once again and when i filled the info i choose to fill the acc number of my previous provider. Before i was choosing the imei and this is because i was confused about the acc number with virgin that says 14 digits and mine is only 9. Then i tried to switch to "virgin postpay" and saw that now it says 9 digits.

And the other thing i did is disabling the esim from PM. Once i installed the esim i had 2 services. The virgin and public. I disabled the public esim until the virgin went to no service. It is very crucial to reply for the request sms "YES" when only the previous provider is enabled.

When i did these two changes, the trasfer went smooth. It took around 30 minhtes to go to no service with virgin and then i just enabled the PM esim and disabled the virgin.