topic Re: Verification code inaccessible in Get Support

Verification code inaccessible

paulbmckenzie — Fri, 03 Apr 2026 01:33:41 GMT

I purchased an eSIM and couldn’t get it to work on my iPhone. Then I purchased a physical sim and now I can’t get it to work because I can’t get the verification code @CS_Agent

Re: Verification code inaccessible

slusagm — Fri, 03 Apr 2026 01:34:33 GMT

you need PM to update the sim card number for you

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Verification code inaccessible

hTideGnow — Fri, 03 Apr 2026 01:35:57 GMT

hi @paulbmckenzie

tagging CS agent won't help, they don't usually monitor the Community

To change from eSIM to physical sim, you have to ask them to update the sim card number on the system.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage