topic SIM card change in Get Support

SIM card change

Skye2003 — Fri, 03 Apr 2026 03:29:13 GMT

I’m trying to inset a new SIM card and don’t have access to my old phone number so I can’t get the required code

What can I do?

Re: SIM card change

Meow — Thu, 02 Apr 2026 22:30:17 GMT

You can redirect authentication code to be delivered by email.

Re: SIM card change

hairbag1 — Thu, 02 Apr 2026 22:30:38 GMT

@Skye2003

Did you transfer your old number out to different network ? if you no longer have a Public Mobile account...now you need to download the Public Mobile app to your cell, create a new account using a different email address and then select a new plan. As long as the sim card you have is new and never been used, you can use it for the new account.