https://productioncommunity.publicmobile.ca/t5/Get-Support/Esim-not-working-after-port/m-p/1427960#M974308 <P>Hi PM team,</P><P>During Esim setup the PM app gave me an unexpected error. I received the email with the esim and completed the process there. I got the port request through Telus for my previous account and replied yes, my Telus account terminated immediately after the yes. After 5 hours I still don't have Public Mobile service and the PM app is trying to send me SMS OTP, but can't receive it to log-in, so need help here.&nbsp;</P> Fri, 03 Apr 2026 03:39:30 GMT Siegs_13 2026-04-03T03:39:30Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Esim-not-working-after-port/m-p/1427960#M974308 <P>Hi PM team,</P><P>During Esim setup the PM app gave me an unexpected error. I received the email with the esim and completed the process there. I got the port request through Telus for my previous account and replied yes, my Telus account terminated immediately after the yes. After 5 hours I still don't have Public Mobile service and the PM app is trying to send me SMS OTP, but can't receive it to log-in, so need help here.&nbsp;</P> Fri, 03 Apr 2026 03:39:30 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Esim-not-working-after-port/m-p/1427960#M974308 Siegs_13 2026-04-03T03:39:30Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Esim-not-working-after-port/m-p/1427968#M974311 <P>Hi&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/674750">@Siegs_13</a>&nbsp;thanks for sharing your concern over our community, but please, double-check your community inbox, so we can review your case privately.</P> Thu, 02 Apr 2026 20:46:04 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Esim-not-working-after-port/m-p/1427968#M974311 Moses_B 2026-04-02T20:46:04Z