topic Re: Call Fail When Trying To Call A Local Number in Get Support

Call Fail When Trying To Call A Local Number

ScottGray — Fri, 03 Apr 2026 03:46:23 GMT

I am hoping someone can help me figure out why a number I am trying to call gives me a “Call Failed”

I am able to call other numbers with no issues?

Thank you for any advice you can give me.

edited by computergeek541: changed category (discussion isn't related to Community)

Re: Call Fail When Trying To Call A Local Number

hTideGnow — Thu, 02 Apr 2026 16:56:10 GMT

hi @ScottGray

it is not uncommon. But usually wait 5 mins and reboot the phone would work. And try to make call with a 1 and without 1 in front of the 10 digits (try both ways)

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Call Fail When Trying To Call A Local Number

Chalupa_Batman — Thu, 02 Apr 2026 17:02:16 GMT

Hello @ScottGray

A simple fix may be as easy as turning your phone's airplane mode on, wait 30 seconds, then turn it off. This will allow you to reconnect to the Public Mobile network.

Re: Call Fail When Trying To Call A Local Number

hairbag1 — Thu, 02 Apr 2026 17:03:07 GMT

@ScottGray

try rebooting you cell to see if that helps.

Re: Call Fail When Trying To Call A Local Number

ScottGray — Thu, 02 Apr 2026 17:04:22 GMT

Thank you SO Much! The Reboot Worked! Did not know how to reboot … but read you press the volume up button, then press the volume down button … and then hold the side button until the Apple logo appears … and Voila! I did not get a failed call message on the number I previously did. Thank You So Much!