topic Porting number in Get Support

Porting number

kalininyuri1982 — Fri, 03 Apr 2026 03:47:15 GMT

Hello. I am porting my number from Fido to PM. I replied YES to the Fido SMS yesterday at 11:25 PM. However, my line is still dead. I have no service. My PM eSIM shows a temporary number (263) ***-**47 instead of my real Fido number. Please manually complete the port on your end or re-trigger the porting request

Re: Porting number

hTideGnow — Thu, 02 Apr 2026 16:41:09 GMT

hi @kalininyuri1982

if you have no service, it is not a porting problem but the sim setup. You need PM support to check. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Porting number

kalininyuri1982 — Thu, 02 Apr 2026 18:44:08 GMT

Thank you so much. Yes, I have just sent a new request to help me resolve an issue.