topic Re: I NEED HELP FROM A HUMAN - 24 hours after giving my money to this company I still have no phone in Get Support

Human

Linzo8876 — Wed, 01 Apr 2026 20:18:44 GMT

How do I talk to a person!?!? This is the worst csrrier and it’s only

been 8 hours

Re: Human

Chalupa_Batman — Wed, 01 Apr 2026 20:00:48 GMT

@Linzo8876 wrote:
How do I talk to a person!?!? This is the worst csrrier and it’s only
been 8 hours

Public Mobile is a self serve service. There is nobody to "Talk" to. It's all done on these forums. Here's how.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Human

hTideGnow — Wed, 01 Apr 2026 20:01:54 GMT

hi @Linzo8876

PM has an online support model. So, you don't "talk" to a human , but you message them

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Human

BKNS27 — Wed, 01 Apr 2026 20:32:43 GMT

@Linzo8876

You need to switch to the more expensive top tier (Telus, Rogers or Bell) or second tier carrier (Koodo, Fido or Virgin) to talk to an agent.

Re: I NEED HELP FROM A HUMAN - 24 hours after giving my money to this company I still have no phone

Linzo8876 — Thu, 02 Apr 2026 03:33:57 GMT

Get someone to contact me immediately too, this process is a nightmare. Huge regret right now

Re: Human

CSA_PM — Thu, 02 Apr 2026 11:59:02 GMT

Hello @ Linzo8876,

I sent you a private message. You can view it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage