topic Re: My plan turns out to be on hold in Get Support

My plan turns out to be on hold

Luosifen — Thu, 02 Apr 2026 01:00:31 GMT

Do I need to resubscribe the current plan? Then I found the promo 50%off is gone…. PM took my money last month, how come this month didn’t work?

Re: My plan turns out to be on hold

softech — Thu, 02 Apr 2026 01:06:09 GMT

@Luosifen

there seems to be renewal problem for some of those with the 50% discount, especially for those accounts that were suspended due to payment issue.

But no worries, PM will still honour the discount. You will just need to engage support to get that resolved

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: My plan turns out to be on hold

Luosifen — Thu, 02 Apr 2026 22:15:43 GMT

I have no control over the agent reply time. So I just paid for the full amount in order to get my phone service back. When will the agent get back to me? I waited for 12 hours already after direct messaging.

Re: My plan turns out to be on hold

CSA_PM — Thu, 02 Apr 2026 22:39:11 GMT

Hi there,

I have confirmed that no direct message was sent to our private messaging agents. Please use the following link to get in touch with us: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage.

If you have already paid your monthly balance, please power your phone off and back on; this should reactivate your service immediately.