topic New customer number of transfer in Get Support

New customer number of transfer

Fan1228 — Wed, 01 Apr 2026 22:21:02 GMT

Help, Trying to Transfer number from old carrier to public mobile and no text after 5 hours.

Re: New customer number of transfer

slusagm — Wed, 01 Apr 2026 22:24:28 GMT

So, you didn't receive the porting authorization text from old provider? or you meant you are not receiving text on your PM sim?

on your PM sim, can you receive incoming calls?

Re: New customer number of transfer

Fan1228 — Wed, 01 Apr 2026 22:24:50 GMT

Yes, have not received text from old carrier, According to PM instructions.

Re: New customer number of transfer

slusagm — Wed, 01 Apr 2026 22:26:27 GMT

there is a porting assistance team you can call and ask for update or resend the porting request to your old provider. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote