topic Re: Ticket #589217-263 in Get Support

Ticket #589217-263

Darren_Rene — Wed, 01 Apr 2026 19:45:17 GMT

still awaiting a response from my last message sent almost 2hrs ago, Is this normal? i have picked up a sim as requested and am ready to proceed.

softech — Wed, 01 Apr 2026 19:52:01 GMT

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

CSA_PM — Wed, 01 Apr 2026 19:59:20 GMT

Hello @ Darren_Rene,

Reply to the agent you spoke with yesterday, they’re waiting for your SIM card number so they can assist you.

Darren_Rene — Wed, 01 Apr 2026 20:02:31 GMT

Thanks very much for your help

Darren_Rene — Wed, 01 Apr 2026 20:04:31 GMT

Ive replied hours ago, i have the sim and im ready to solve concern

Darren_Rene — Wed, 01 Apr 2026 20:49:36 GMT

Hey softech, I still await support, is there an expectation of timeline?

CSA_PM — Wed, 01 Apr 2026 21:24:56 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.