topic Re: Data service missing, cannot restore access to my account in Get Support

Data service missing, cannot restore access to my account

shpion32 — Wed, 01 Apr 2026 18:10:29 GMT

Hello. I have no data on my account. When I try to restore access to my account using phone number I am getting msg invalid phone number

Re: Data service missing, cannot restore access to my account

hTideGnow — Wed, 01 Apr 2026 18:12:17 GMT

hi @shpion32

when was the last time you were able to use PM service? over 3 months ago?

call 1-855-4PUBLIC from another phone, enter your phone number and let us know if the system can find your number

if not, you left for too long and the account was permanently closed

Re: Data service missing, cannot restore access to my account

hairbag1 — Wed, 01 Apr 2026 18:13:02 GMT

@shpion32

when was the last time your account was paid ? What happens when you dial *611...if it can't find the number, sounds like it's been deactivated due to non-pay for greater than 90 days. You'd need a new sim to start a new account with a different email address too.

Re: Data service missing, cannot restore access to my account

shpion32 — Wed, 01 Apr 2026 18:14:06 GMT

my phone still active

I can make a calls??? but no data????

Re: Data service missing, cannot restore access to my account

hairbag1 — Wed, 01 Apr 2026 18:15:59 GMT

@shpion32 wrote:
my phone still active
I can make a calls??? but no data????

download the Public Mobile app, log in to your account > Usage Breakdown to see current status...maybe you've used all your data allotment until next regular plan renewal.

Re: Data service missing, cannot restore access to my account

hTideGnow — Wed, 01 Apr 2026 18:17:08 GMT

hi @shpion32

what brand of phone?

or try update APN

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms

Re: Data service missing, cannot restore access to my account

shpion32 — Wed, 01 Apr 2026 18:20:02 GMT

dealing *611 got a valid respond with balance and other info

so account is valid but I cannot restore access to it.