topic Re: My Son has passed away - Account Transfer in Get Support

My Son has passed away - Account Transfer

Sharyl — Wed, 01 Apr 2026 16:58:56 GMT

I have been trying to get our son's account transferred to my account and cannot submit a ticket because none of the options work. I need to get in touch with Customer Service but have been unsuccessful. Considering leaving as we cannot reach anyone for help.

There must be a way to reach someone

Re: My Son has passed away - Account Transfer

hTideGnow — Wed, 01 Apr 2026 17:03:01 GMT

HI @Sharyl

sorry for your loss.

To reach customer service, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: My Son has passed away - Account Transfer

Sansan — Wed, 01 Apr 2026 17:19:33 GMT

I'm sorry to hear of the passing of your son.

Public Mobile is all online, no live support or anyone to talk to.

What do you mean you want to transfer his account to yours? You cannot combine accounts if that's what you mean.

You can take over the account by changing the name and email on file to yours and using the number. But if you mean transfer any credits or points to your existing account, you cannot do that.

Re: My Son has passed away - Account Transfer

CSA_PM — Wed, 01 Apr 2026 17:41:33 GMT

Hello @Sharyl,

I am truly sorry for your loss. I can’t imagine how difficult this must be for you and your family. Please accept our deepest condolences during this incredibly painful time.

An agent has reached out to you via private message and will assist you further. Please check your inbox when you’re able.