topic Re: Problems with activation in Get Support

Problems with activation

Shelby8 — Wed, 01 Apr 2026 20:35:31 GMT

I’m having problems with activating my account, I can’t submit a ticket and the private messaging isn’t working. What do I do?

Re: Problems with activation

hTideGnow — Wed, 01 Apr 2026 17:20:39 GMT

hi @Shelby8

what is the activation issue? what error you got?

if you want to check with PM agent, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Problems with activation

Sansan — Wed, 01 Apr 2026 17:21:20 GMT

The private messages always work. Delete the app and reinstall and try again.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Problems with activation

slusagm — Wed, 01 Apr 2026 17:21:25 GMT

You need to open a ticket for PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Problems with activation

Shelby8 — Mon, 06 Apr 2026 00:25:24 GMT

I cannot submit a ticket as I complete it and it won’t submit.
I can’t resolve it through chatting with the computer help and I’m about to change providers

Re: Problems with activation

Shelby8 — Mon, 06 Apr 2026 00:25:48 GMT

I can’t activate my E-Sim

Re: Problems with activation

Shelby8 — Mon, 06 Apr 2026 00:26:18 GMT

It is not working it brings me to a blank page. I tried uninstalling it

Re: Problems with activation

hTideGnow — Mon, 06 Apr 2026 00:27:22 GMT

@Shelby8 wrote:
I cannot submit a ticket as I complete it and it won’t submit.
I can’t resolve it through chatting with the computer help and I’m about to change providers

hi @Shelby8

the link should work. Can you try again or post a screenshot of the error