topic Re: Why does my plane changed ? in Get Support

Why does my plane changed ?

s_harman70 — Wed, 01 Apr 2026 20:44:29 GMT

Hey there

I subscribed to you guys with 50$ plan that comes with 250GB which is gonna renew this month . Now I'm seeing 150GB when I go to next billing date so why is there a change from 250GB to 150GB . This isn't how it should be . I would like it switch back to me 250GB if it's something that you can't fix it then I will just cancel my subscription before renewal. You have only I would 12 days to fix it or you are gonna lose a customer ..

thank you

harman

Re: Why does my plane changed ?

hTideGnow — Wed, 01 Apr 2026 15:56:24 GMT

hi @s_harman70

the plan was not changed, just the description was wrong. Someone reported the same problem on the Community.

But if you can ask PM agent to clarify, and make sure they fix the description.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Why does my plane changed ?

s_harman70 — Wed, 01 Apr 2026 15:59:00 GMT

How did you know that ?? How do I get it fixed?

Re: Why does my plane changed ?

hTideGnow — Wed, 01 Apr 2026 16:00:37 GMT

hi @s_harman70

because my friend also on that plan and confirmed by PM

please submit a ticket and report the issue. More reports would help them to correct the description sooner