topic Re: Num in Get Support

Num

Nicolas12 — Wed, 01 Apr 2026 14:51:17 GMT

Hi I'm wondering if there is a customer service phone number if you dont have any plans with public mobile yet.

Re: Num

slusagm — Wed, 01 Apr 2026 14:53:30 GMT

no number to call, but you can open ticket

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Num

hTideGnow — Wed, 01 Apr 2026 14:53:57 GMT

hi @Nicolas12

PM has an online support only model.

So, if you have any issue with plan, you still need to submit ticket, but via private message. So, you will submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Num

hairbag1 — Wed, 01 Apr 2026 15:43:08 GMT

@Nicolas12

the Community Forum is where you should pose your questions to start...we can usually help before Customer Support gets to it. Give us an idea of your concern and we can suggest or direct.