topic Paid for plan but did not activate in Get Support

Paid for plan but did not activate

JimmyTsui — Wed, 01 Apr 2026 21:04:17 GMT

I am stuck on activation of the wrong plan and what a different plan when I am ready so could you credit to my account until I am ready to choose a new plan?

Thanks

Re: Paid for plan but did not activate

hTideGnow — Wed, 01 Apr 2026 14:28:52 GMT

hi @JimmyTsui

because it is plan change related, you need PM agent to help and sort it out

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Paid for plan but did not activate

slusagm — Wed, 01 Apr 2026 14:32:03 GMT

why would it be a wrong plan? or you tried to activate the 50% off plan? it expired now, PM pull them down, not sure if that was the reason

but ask PM to check, if you started the activation earlier, they will probably still able to get you the plan

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Paid for plan but did not activate

JimmyTsui — Wed, 01 Apr 2026 14:54:26 GMT

Thanks