topic Re: Monthly plan in Get Support

Monthly plan

jesonzeng — Wed, 01 Apr 2026 07:30:09 GMT

Hello, I luckly got the discount for 50% off monthly price for 2 years start from this January. But somehow I forgot to deposit cash to my bank account, and the next monthly payment was due yesterday. So that now when I try to pay the payment it went back to the orginal price which is $40 per month. Could I please get my current plan back.

Thank you so much.

Sincerly.

Re: Monthly plan

BKNS27 — Wed, 01 Apr 2026 08:49:07 GMT

@jesonzeng

You will need to make a manual payment by login to your account and pay the full account. A credit will be added in your account for next month’s payment.

You can confirm the credit by contacting a CS_Agent:

https://urlshortner.tiia.ai/xYpc_I

Re: Monthly plan

softech — Wed, 01 Apr 2026 11:01:09 GMT

@jesonzeng

there seems to be renewal problem for some of those with the 50% discount. But no worries, PM will still honour the discount. You will just need to engage support to get that resolved

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there