topic Re: New account in Get Support

New account

France123 — Tue, 04 Jan 2022 23:21:06 GMT

I cant seem to open a new account because it will not recognize my cell phone number and i dont get a password sent

Re: New account

meocon — Mon, 02 Jul 2018 14:55:59 GMT

@France123 I recommend you send a private message to the moderator team and ask them to fix that up for you. include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

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Re: New account

meocon — Mon, 02 Jul 2018 14:56:49 GMT

@France123 did you just port your number over Public Mobile?

Re: New account

MacMe — Mon, 02 Jul 2018 15:00:12 GMT

@France123 wrote:
I cant seem to open a new account because it will not recognize my cell phone number and i dont get a password sent

Where did you activate/buy your SIM card from?

Re: New account

France123 — Mon, 02 Jul 2018 15:15:55 GMT

No i am trying to set up new account from Telus phone

Re: New account

France123 — Mon, 02 Jul 2018 15:17:18 GMT

I have not got a SIM card yet dont know if that makes a difference

Re: New account

meocon — Mon, 02 Jul 2018 15:20:31 GMT

@France123 you cannot creat an account without Public Mobile number 🙂 You have to activate a sim card first and then create an account.

Re: New account

MacMe — Mon, 02 Jul 2018 15:23:00 GMT

@France123 wrote:
I have not got a SIM card yet dont know if that makes a difference

You can get a free SIM for activating at Walmart:

https://productioncommunity.publicmobile.ca/t5/Announcements/UPDATED-Get-a-SIM-20-bill-credit-when-you-activate-a-Talk-Text/m-p/239096

Re: New account

Luddite — Mon, 02 Jul 2018 18:26:24 GMT

@MacMe wrote:
@France123 wrote:
I have not got a SIM card yet dont know if that makes a difference
You can get a free SIM for activating at Walmart:

https://productioncommunity.publicmobile.ca/t5/Announcements/UPDATED-Get-a-SIM-20-bill-credit-when-you-activate-a-Talk-Text/m-p/239096

That deal is only for talk/text plans. If you want a plan with data either order a SIM online, or pick one up at a WOW Mobile kiosk. When you activate, provide a referral number for a friend who is a PM customer and you will get a $10 credit anyway (i.e. SIM cost). That way you can pick any plan and do it all online.

Re: New account

MacMe — Mon, 02 Jul 2018 18:38:52 GMT

@Luddite wrote:
That deal is only for talk/text plans. If you want a plan with data either order a SIM online, or pick one up at a WOW Mobile kiosk. When you activate, provide a referral number for a friend who is a PM customer and you will get a $10 credit anyway (i.e. SIM cost). That way you can pick any plan and do it all online.

I believe you still get a free SIM when you activate at Walmart and take any plan. The $20 credit is for talk and text plans.