topic Re: URGENT: Login Error 'Something went wrong' - Cannot install eSIM in Get Support

URGENT: Login Error 'Something went wrong' - Cannot install eSIM

Jiye — Wed, 01 Apr 2026 03:32:45 GMT

I paid for the $33.90 plan (eSIM) for J*Y*. My account number ends in **33, email adress is g********l.com.
I cannot log in to the app to install my eSIM due to a 'Something went wrong' error. Please send me the eSIM QR code manually and help with the login issue.

Re: URGENT: Login Error 'Something went wrong' - Cannot install eSIM

slusagm — Wed, 01 Apr 2026 00:42:59 GMT

you need PM to help out

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: URGENT: Login Error 'Something went wrong' - Cannot install eSIM

Dunkman — Wed, 01 Apr 2026 00:44:10 GMT

@Jiye

Did you get email with QR code for eSIM?

Just in case, check your phone setting to make sure that PM eSIM was not installed anyways.

Otherwise, you will need to contact customer service agent

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437