topic Re: Issue with Number Transfer from Fizz in Get Support

Issue with Number Transfer from Fizz

MASH-SS — Tue, 31 Mar 2026 23:07:27 GMT

I'm having the exact same problem with Fizz transfert to Public Mobile. where you able to solve the issue?

Re: Issue with Number Transfer from Fizz

10000005454538 — Tue, 31 Mar 2026 23:07:36 GMT

Yes! My problem has been resolved, you just need to call them or just message them thru this community and they will help you with it, It taks me about 6 hrs to fix, you don't need to do anything, just waiting and everthing will be ok! good luck!

Re: Issue with Number Transfer from Fizz

softech — Tue, 31 Mar 2026 23:07:57 GMT

@MASH-SS

did you put in the correct Fizz account number? Fizz has a shorter account number than the field PM has, and you actually need to add zeros to the end, not to the front

And did you get a text from Fizz asking for your approval to port?

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

But if you are unable to reach someone from the live support with the phone number I sent you, you can also message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.