topic Re: Getting a refund in Get Support

Getting a refund

Larl — Tue, 31 Mar 2026 21:36:01 GMT

Hello, I signed up with Public Mobile a few days ago, ported my number from Freedom Mobile.

I unserstand it takes time to port, at the swme time it said LTE + and 5g and kept switching between the two, and I had to restart my phone twice

So I went to FM and asked to come back and they said I was still active, and so I turned my subscription off with Public Mobile and I've been trying to get a refund. Everytime I gst a response, and I log in to view it, an error pops up in red and it doesn't show the message

Is there a way to call or message a support agent outside of this site?

Thanks in advance

Re: Getting a refund

slusagm — Tue, 31 Mar 2026 21:41:18 GMT

Sorry @Larl , PM has a no refund policy

If you like to stay with PM, you can ask them to try re-provision the account and should resolve the problem..

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Getting a refund

Larl — Tue, 31 Mar 2026 21:42:32 GMT

Thank you for letting me know! I just found the message now to reply