topic Re: Cancel subscription in Get Support

Cancel subscription

Carol_N — Tue, 31 Mar 2026 20:40:42 GMT

Hello,

I am not able to login my account, and I want to cancel my cell phone plan with Public Mobile. Please advise.

thanks

slusagm — Tue, 31 Mar 2026 19:43:01 GMT

Ask PM to help with the login.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

hTideGnow — Tue, 31 Mar 2026 19:44:02 GMT

yes, you are supposed to login My Account and disable Autopay yorself

but if you cannot login and want to cancel the account without porting the number away, you can simply ask PM support agent to remove your credit card. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Moses_B — Tue, 31 Mar 2026 19:45:14 GMT

Hi @Carol_N we have sent a private message in case you need support, please double-check your community inbox.

Carol_N — Tue, 31 Mar 2026 19:48:30 GMT

Thanks