topic Re: Pin# on purchased voucher not processing. in Get Support

Pin# on purchased voucher not processing.

Hmieb82 — Tue, 31 Mar 2026 20:06:00 GMT

I've purchased two $40 vouchers from Shoppers drug mart, two different lications and neither are being processed or added to my account.

I'm having an incredibly difficult time trying to submit a ticket as I'm a person with disabilities.

I need someone to fix my account and add these vouchers because the retailer can't refund the purchase.

This never happened before in the years that I've been with public moblie. I don't understand what the problem is.

edited by computergeek541: removed category labels that aren't related to this discussion

Re: Pin# on purchased voucher not processing.

Chalupa_Batman — Tue, 31 Mar 2026 19:09:00 GMT

Hello @Hmieb82

Sometimes vouchers take a few hours to register with the Public Mobile system. You can try dialing 611 from your phone to upload them if online is not working for you.

Re: Pin# on purchased voucher not processing.

Hmieb82 — Tue, 31 Mar 2026 19:13:14 GMT

Is there not someone I can call to talk to about fixing the issue?

Re: Pin# on purchased voucher not processing.

hTideGnow — Tue, 31 Mar 2026 19:14:14 GMT

hi @Hmieb82

vouchers from Shoppers usually work instantly.

but if you have trouble using it, ask PM agent to check and help.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Pin# on purchased voucher not processing.

Sansan — Tue, 31 Mar 2026 19:24:49 GMT

A few people did indicate yesterday that they had issues with vouchers.

Ask a friend or neighbor to help.

Re: Pin# on purchased voucher not processing.

Hmieb82 — Tue, 31 Mar 2026 19:25:25 GMT

I did dial *611 and two vouchers refused to process with that method. Which is why I am complaining here.

Re: Pin# on purchased voucher not processing.

Hmieb82 — Tue, 31 Mar 2026 19:27:31 GMT

Asking a friend or neighbor won't help as they don't work for public mobile.

Re: Pin# on purchased voucher not processing.

softech — Tue, 31 Mar 2026 19:28:15 GMT

@Hmieb82

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Pin# on purchased voucher not processing.

Hmieb82 — Tue, 31 Mar 2026 19:29:32 GMT

Thank-you!

Re: Pin# on purchased voucher not processing.

Socrates8567 — Tue, 31 Mar 2026 19:30:55 GMT

It’s frustrating when you’ve already paid for a voucher and it won’t load, especially since they are typically non-refundable. There are a few specific reasons why this happens with Public Mobile vouchers. The most common issue is that it can take up to 24 hours to activate though the Public Mobile system. You may also be entering the incorrect string of numbers. There should be 12 digits total. Hope this works for you.

Re: Pin# on purchased voucher not processing.

Hmieb82 — Tue, 31 Mar 2026 19:31:51 GMT

I know that. Still doesn't work.

Re: Pin# on purchased voucher not processing.

hTideGnow — Tue, 31 Mar 2026 19:33:18 GMT

hi @Socrates8567

vouchers from Shoppers Drug mart does not need 24 hours to activate.

Re: Pin# on purchased voucher not processing.

CSA_PM — Tue, 31 Mar 2026 19:34:58 GMT

Thank you for the escalation! The customer is in contact with an agent.

Re: Pin# on purchased voucher not processing.

Sansan — Tue, 31 Mar 2026 19:35:10 GMT

Whatever works for you

Re: Pin# on purchased voucher not processing.

Sansan — Tue, 31 Mar 2026 19:36:04 GMT

I didn't escalate anything, but as usual go figure!!

Re: Pin# on purchased voucher not processing.

Hmieb82 — Tue, 31 Mar 2026 19:36:21 GMT

I am? Where? how?

Re: Pin# on purchased voucher not processing.

Sansan — Tue, 31 Mar 2026 19:38:33 GMT

Check your inbox, they probably sent you a message

Re: Pin# on purchased voucher not processing.

Hmieb82 — Tue, 31 Mar 2026 19:54:10 GMT

I found the link in this conversation to find it. They asked for all my personal details and the pin numbers. Is that normal?

Re: Pin# on purchased voucher not processing.

Socrates8567 — Tue, 31 Mar 2026 19:57:44 GMT

CS_Agent should be the contact username. This is normal protocol to confirm ownership of the account.

Re: Pin# on purchased voucher not processing.

slusagm — Tue, 31 Mar 2026 19:58:10 GMT

If the message was from @CS_Agent , then it is normal and safe. Agent needs to be careful and make sure they are talking to the correct plan owner