topic Re: activation in Get Support

activation

JHAYmUMALI — Tue, 31 Mar 2026 18:22:27 GMT

my phone went for activation process now i cant use my lineplease help as soon as possible

Dunkman — Tue, 31 Mar 2026 18:31:01 GMT

More details would be helpful.

Did you activate a new phone number? Port over a number from anotehr mobile company? eSIM versus physical SIM card? Any service at all?

JHAYmUMALI — Tue, 31 Mar 2026 18:37:36 GMT

no, I didn’t. It’s just my monthly renewal.

JHAYmUMALI — Tue, 31 Mar 2026 18:38:12 GMT

and the account associated with the number was gone I mean it says there is no account associated with this number

JHAYmUMALI — Tue, 31 Mar 2026 18:39:37 GMT

no I didn’t

JHAYmUMALI — Tue, 31 Mar 2026 18:40:13 GMT

it’s only my anniversary date like renewal date for my plan

slusagm — Tue, 31 Mar 2026 18:40:34 GMT

when you last have the service? if you just lose the service due to payment issue, and unable to login My Account, ask PM to help.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

JHAYmUMALI — Tue, 31 Mar 2026 18:41:48 GMT

I can login, but the subscription was gone

Dunkman — Tue, 31 Mar 2026 18:47:09 GMT

The website is finicky. YOu can try to clear cache first, incognito mode or a different web browser. Or try the PM app itself.

slusagm — Tue, 31 Mar 2026 18:50:14 GMT

what you see when you say "subscription was gone"?

if you see the message asking to to pick a plan or resume subscription, you need to message PM as suggested above

JHAYmUMALI — Tue, 31 Mar 2026 19:37:08 GMT

that’s what exactly says

CSA_PM — Tue, 31 Mar 2026 20:50:41 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.