topic eSIM charges in Get Support

eSIM charges

Trinket616 — Tue, 31 Mar 2026 17:24:45 GMT

I was told by a Public Mobile agent that my eSIM should have been free since it is a new activation. I was charged $5 when I subscribed. I cannot get an answer from anyone, either chat or customer service support.

Re: eSIM charges

slusagm — Tue, 31 Mar 2026 17:28:21 GMT

first time eSIM is not free

it is only free for replacement, but with limitation still. It is only free for replacement esim if the last one bought was 15 days ago or more

Re: eSIM charges

hTideGnow — Tue, 31 Mar 2026 17:34:12 GMT

sorry @Trinket616

sim card and eSIM are not free for new subscription.

Re: eSIM charges

Trinket616 — Tue, 31 Mar 2026 17:42:20 GMT

Walter Roberto

This is what I was told by a Public Mobile Agent during our chat …….

“that is a good one, once the activation process is complete you can reach us bac here so our support agents can credit the $5 for the eSim since it is supposed to be $0 for brand new activations”