topic Re: Data Stopped Working in Get Support

Data Stopped Working

admlw — Tue, 04 Jan 2022 23:21:04 GMT

Hi,

My data just stopped working 2 days ago. Calls/Texting works fine, but I am getting not data.

I have PMed all the mods but have not received a response.

Can anyone help?

Edit: My data had been working fine up until 2 days ago. I have been using Public Mobile for about 4-5 months now.

Thanks

Re: Data Stopped Working

CaNuCk07 — Tue, 15 Nov 2016 16:59:11 GMT

What phone are you using?

Re: Data Stopped Working

hummuschips — Tue, 15 Nov 2016 17:00:11 GMT

When you log into self serve, does it have your data usage there? Is there any possibility that you could have accidentally used up the data?

Re: Data Stopped Working

admlw — Tue, 15 Nov 2016 17:02:11 GMT

Samsung s6

Re: Data Stopped Working

Petercbpoon — Tue, 15 Nov 2016 17:03:02 GMT

Have you tried turning off your phone on and off again?

Also, try and double check if your APN settings are up to date.

Take a look at this thread.

http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Re: Data Stopped Working

admlw — Tue, 15 Nov 2016 17:03:35 GMT

That is another problem I am having. Accidentally locked myself out and also forgot my security question answer so I cannot reset my password. lol

I am hoping one of the mod's can help. Usually they're very fast to reply. But I have not heard from anyone yet.

Re: Data Stopped Working

hummuschips — Tue, 15 Nov 2016 17:22:26 GMT

@admlw it's because of all of the new customers with the promotion that's going on. You might have to wait a bit to hear back because they are dealing with people with porting issues.

Re: Data Stopped Working

admlw — Tue, 15 Nov 2016 17:25:53 GMT

I see.

This is poor and unacceptable customer service. Especially with something so important to people that affects their daily jobs/business.