eSIM download failed

Yusuke-1992 — Mon, 23 Mar 2026 02:48:35 GMT

As a title says, downloading eSIM failed. I attempted 3 times and didnt work. QR code didn’t work. Network connection doesn’t have any problems. What is the next step?

Re: eSIM download failed

softech — Mon, 23 Mar 2026 03:08:41 GMT

@Yusuke-1992

If you used the PM app to subscribe and reached Step 6 , there is a chance that the error was there because the Public Mobile esim is already installed and just not properly enabled

On Android: Check your Sim Card Manager and see if a Public Mobile eSim is there. If so, make sure it is enabled.

On iPhone: check Settings > Celluar and see if the eSIM is there. If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

If you don't see the eSIM there and unable to scan the QR to install. open ticket with PM by private message CS Agent using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there

Re: eSIM download failed

Yusuke-1992 — Tue, 31 Mar 2026 04:05:17 GMT

Yes it was already downloaded actually. Though I got many messages saying activation failed. It was weird. Thanks anyway.

topic Re: eSIM download failed in Get Support

eSIM download failed

Re: eSIM download failed

Re: eSIM download failed