topic non compatible esim device in Get Support

non compatible esim device

telmarek — Tue, 31 Mar 2026 03:22:10 GMT

My app says incompatible, but my phone has an EID. Please send me the QR code or the SM-DP+ address and Activation Code by email

softech — Tue, 31 Mar 2026 00:07:36 GMT

@telmarek What phone do you have? Some phone might not be compatible even it has eSIM. Please use the IMEI checker here

Or reach out to PM CS agent to confirm

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

telmarek — Tue, 31 Mar 2026 00:13:46 GMT

thanks