topic Re: Refund and cancel my service in Get Support

Refund and cancel my service

K12345w — Tue, 31 Mar 2026 03:15:16 GMT

I signed up for service march 22 and never received a sim I no longer wish to join public mobile. Refund me now.

Re: Refund and cancel my service

Chalupa_Batman — Tue, 31 Mar 2026 00:33:41 GMT

However, SIM cards do take up to 3 weeks to get them in the mail. That's why it's highly recommended to pick one up locally or on Amazon.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Refund and cancel my service

slusagm — Tue, 31 Mar 2026 00:34:38 GMT

It's only 8 day. The sim will arrive this week

You can check with PM and confirm they did send you the sim. Or if you really want to cancel, message them

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Refund and cancel my service

computergeek541 — Tue, 31 Mar 2026 03:18:03 GMT

@K12345w wrote:
I signed up for service march 22 and never received a sim I no longer wish to join public mobile. Refund me now.

Public Mobile is under no obligation to provide a refund. The policies actually say no refunds. Public Mobile's only obligation is to provide the plan and service that was sold to you.