topic Re: Display is broken - 2 factor authentication in Get Support

Display is broken - 2 factor authentication

John137 — Tue, 31 Mar 2026 03:20:39 GMT

I have a broken display on my phone - I am trying to change my Public Mobile services from the broken phone to a working phone, however can't get the 2 factor authentication code from the broken phone to log in.

Any tips?

Re: Display is broken - 2 factor authentication

Sansan — Mon, 30 Mar 2026 23:54:29 GMT

Usually if you click on the option that says Didn't receive this code? There is the option to send code to your email instead.

Re: Display is broken - 2 factor authentication

slusagm — Mon, 30 Mar 2026 23:56:57 GMT

Click Didn't Receive Code or Resend code, you can then choose Send email or Send Voice Message.l to get the code

With Send Voice Message, call yourself from another phone to access VM to get the code

If still cannot login, ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Display is broken - 2 factor authentication

BKNS27 — Tue, 31 Mar 2026 00:15:26 GMT

@John137

If you are using a SIM in your broken phone. Just take out the SIM and place it into another phone to get the 2FA Code.